Policy reference
Chance and Hearth explains here how personal information may be handled when you use chanceandhearth.com, explore venue discovery, or communicate with us directly about the venue. This policy is written for visitors to our English-language Australian corporate website and for people making in-person venue enquiries.
References to ember-lit dining, the card room, poker tables, offline poker, Texas Hold’em tournaments, and high roller experiences concern venue-led enquiries and experiences conducted strictly in person. This website is not presented as an online poker service. If buy-in is referred to in a related communication, it means a chips-only table allocation.
Information we may collect
We may collect personal information that you choose to provide, as well as limited information generated when you visit the website. The information involved will depend on how you interact with Chance and Hearth and the nature of your enquiry.
When you contact Chance and Hearth, we may receive information you choose to share so that we can understand and respond to your request. For example, this may include your name, email address, telephone number, and the content of your enquiry. It may also include details you provide while seeking venue discovery information or continuing a direct conversation with us through [email protected] or +61280156384.
When you visit our website, technical or usage information may be generated as part of operating the site. This may include information about your device or browser, pages viewed, the date and time of a visit, and similar technical information. We may use this information to help maintain, secure, troubleshoot, and improve the website experience. For information specifically related to cookies, please review our separate Cookie Policy.
An enquiry or conversation about ember-lit dining, the card room, poker tables, offline poker, Texas Hold’em tournaments, or high roller experiences may contain details relevant to your request. We treat these as details voluntarily shared in connection with an in-person venue discussion. Offline poker experiences are conducted strictly in person, and any reference to buy-in means a chips-only table allocation rather than an online activity.
How information may be used
We may use personal information for practical purposes connected with the interaction that led to its collection.
Contact details and the content of an enquiry may be used to respond to questions, provide relevant information, and continue a conversation you have asked us to have. This can include general website questions and requests connected with venue discovery. We use the information in a way that is relevant to the request, rather than treating an enquiry as a reason to use it for unrelated purposes.
Relevant information may be used to help coordinate a visitor-requested discussion or visit relating to ember-lit dining, the card room, poker tables, or another in-person experience. Where an enquiry concerns offline poker, the purpose is limited to an experience conducted strictly in person. Information is used to address the details you have raised and to support clear communication about the venue-led request.
Technical and usage information may be used to operate, protect, troubleshoot, and improve chanceandhearth.com. This can include understanding whether pages function as intended, addressing security concerns, and improving how visitors locate useful information. We keep this purpose at a practical level and do not describe it as an automated decision about you.
Information may also be used where reasonably necessary to meet applicable legal, regulatory, safety, security, or record-keeping obligations. As an Australian venue business, Chance and Hearth may need to consider these responsibilities in the context of a particular request or circumstance. We will not treat this statement as a reason to use information more broadly than is reasonably necessary.
Disclosure and service support
We aim to keep disclosure limited to circumstances connected with operating the website, communicating with visitors, supporting venue administration, or addressing a legitimate requirement.
Personal information may be disclosed to people or service providers who help operate the website, manage communications, or support venue-related administration, where that information is needed for those functions. Any such disclosure is intended to be connected with the relevant operational task. We do not identify provider names in this policy because the details of support arrangements may change over time.
Information may be disclosed where reasonably necessary to comply with applicable obligations, respond to lawful requests, protect rights, safety, or security, or investigate misuse of the website or communications channels. The circumstances and information involved will matter. This policy does not mean that information will always be disclosed in these situations; it explains that a carefully limited disclosure may be appropriate where there is a proper reason.
Chance and Hearth does not disclose personal information for unrelated purposes without a reason described in this policy or another appropriate reason connected with the interaction. This is a general privacy principle rather than a statement about a particular provider, advertising practice, or data-broker arrangement. If you have a question about a specific disclosure, you can make a privacy enquiry using the pathway below.
Storage, security, and retention
We approach stored information with the expectation that it should be handled carefully, kept for a relevant purpose, and managed with proportionate safeguards.
Chance and Hearth may take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The measures appropriate to an interaction can vary depending on the information involved and how it is held. We do not promise that any system is invulnerable, but we treat safeguarding personal information as an ongoing operational responsibility.
Personal information may be retained for as long as reasonably needed for the purpose for which it was collected, related operational needs, or applicable obligations. When information is no longer required, it may be managed in accordance with appropriate processes. We do not state fixed retention periods here because the relevant purpose and circumstances can differ between website activity and direct venue communications.
Internet transmission limitation. No method of transmission or storage can be guaranteed completely secure. This limitation does not remove our responsibility to use reasonable safeguards; it recognises that careful handling must be balanced with the realities of digital communication and storage.
Overseas handling and external links
Information may be handled by service providers or systems located outside Australia if that is operationally necessary. Specific locations and arrangements can change, so this policy does not name countries or providers. Where such handling is arranged, Chance and Hearth may take reasonable steps appropriate to the circumstances to support careful handling of the information involved.
Our website may contain links to other websites or services. When you leave chanceandhearth.com, the destination may have its own privacy practices and policy. You should review those materials before providing personal information through an external website. This policy applies to Chance and Hearth’s website and direct venue communications, not to the privacy practices of other destinations.
Your choices and privacy requests
You can contact Chance and Hearth when you have a question about personal information connected with your interaction with us.
You may contact Chance and Hearth to request access to personal information held about you, or to ask for correction of information that is inaccurate, incomplete, or out of date. Requests may be subject to applicable requirements and the information needed to identify the relevant interaction. Providing clear details about your request can help us understand what information you are referring to and consider an appropriate response.
You may raise privacy questions or complaints directly with Chance and Hearth. Please provide enough detail to identify the concern and the interaction it relates to where appropriate. We will consider the matter and respond through an appropriate process. You can write to [email protected] or call +61280156384 if you prefer to begin the conversation by phone.
If you have an ongoing communication with the venue and your contact details change, you may let us know so that the conversation can remain accurate. This is optional and does not imply that you need to create an account or maintain a customer profile.
Policy updates
Chance and Hearth may update this Privacy Policy from time to time. The current version will be made available on this page so that visitors can review how personal information may be handled in connection with the website and direct venue communications. We encourage you to revisit this policy periodically when you return to the site.
Current reference: /privacy-policy/
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